Choose a language, edition, and architecture (64-bit or 32-bit).Select Create installation media for another PC.(be sure to format the USB drive first or this will fail, and be prepared for this to take awhile) Download the media creation tool and then run it.Another working Windows PC that you can use briefly (for example, a 2nd computer in your home, a friend’s computer, or one at a library or print shop).A blank USB drive with at least 8 GB of disk space.I started using Microsoft's steps until theyįrom 'them' - To restore your system, you will need: Now the steps that I followed that ultimately end up working (yay!). Both stink if you can't reach the command prompt, which I couldn't because I was only offered the suggestion of logging into my account which wouldn't accept the password, despite The first tells you to do a rollback, the second suggests an in-place upgrade. There are two methods to fix this update problem that are recommended by Avast and Microsoft.

Here's what I did to fix my husband's laptop:

Windows 10 update keyboard layout